- Payment should be made via the booking portal on the The Wildsome website.
- All prices, where applicable, are inclusive of VAT.
- All balance payments for courses (including bespoke courses) must be made 4 weeks prior to the intended arrival date.
- Bespoke bookings require a 25% non-refundable deposit to confirm the booking offer.
Cancellation by customer
All course bookings:
- Any changes or cancellations will need to be given to us in writing or by email. (These may be subject to an administration fee of £25).
- For any cancellations made within 2 weeks of the start of a course, participants are liable for the full fee.
- For any cancellations made within 4 weeks of the start of a course, participants are liable for 50% of the fee.
All bespoke bookings:
- All bespoke booking deposits are non-refundable.
- Cancellations made within 2 weeks of the start date of your event will be liable for 100% of the full fee.
- Cancellations made within 4 weeks of the start date of your event will be liable for 50% of the full fee.
Cancellation by The Wildsome
The Wildsome will endeavour to run all courses as planned. However for operational reasons we may have to cancel/amend your booking.
In the event of cancellation of any booking by The Wildsome, customers will be offered either:
- Full refund of the fee paid to The Wildsome; or
- Transfer to an equivalent course/date.
- You will be asked to fill in a participation and emergency contact detail form prior to your course starting.
- All course participants are strongly advised to take out appropriate cancellation, curtailment and accident insurance.
- For all course bookings please ensure you meet the pre-requisites specified, before making your booking.
- All final details for bespoke bookings need to be advised 14 days prior to the intended arrival date.
- We accept no liability for the consequences of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention, natural disasters or adverse weather conditions. If such occurrences cause us to have to cancel a course or trip we will offer an alternative holiday if possible, but accept no liability for return of fees paid prior to cancellation or curtailment.
- Making your booking implies that you understand and accept the booking conditions and agree to abide by them.
Sharing Information & Data Protection
Dealing with Complaints
If you have a complaint about the service you receive at any point during the course, you must notify us as soon as possible to give us the opportunity to put things right.
Any special dietary requirements must be stated at the time of booking. The Wildsome will make every effort to meet reasonable requirements. We Wander Wild cannot accept responsibility for not being able to deliver special dietary needs at short notice.
The Wildsome may provide some equipment for a course (such as ropes, tents and camping equipment) and are responsible for the maintenance of such equipment. Where you deliberately or recklessly cause damage to any such equipment, whether during the trip or during any pre-trip training, you shall be responsible for all losses arising from any such damage.
Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.
Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by The Wildsome or its representatives.
Safety Policy: The Customer Partnership
All courses at The Wildsome are planned and supervised in a way designed to manage the risk of accident to both customers and instructors, while at the same time providing realistic, practical and beneficial training.
Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by The Wildsome to provide realistic training in a safe manner. Customers participating in courses are required to comply with all safety guidance and instructions given by the Company and its staff.
Outdoor activities, by their nature, contain a degree of hazard and risk and despite the greatest care accidents may still occur.
All customers on The Wildsome courses should be aware that involvement places them at risk of accident and potential injury, possibly serious or even fatal. Under normal circumstances, unless otherwise informed, it is assumed that customers having enrolled on the course of their choice, are aware of and accept the inherent risk associated with the activity.
Instructors are responsible for the safety of their customers during periods of training or assessment. In order to manage the risk, all customers are requested to draw to the attention of the instructor(s) if they are unhappy or feel the activity is beyond their ability. No customer, irrespective of circumstance, is required to undertake any aspect of the training and may withdraw from the course at any time.
Instructors are employed on the basis of their experience and technical ability, and will possess the relevant qualities and have received the appropriate training required to deliver the activities.
On rare occasions due to conditions the instructor may decide that to pursue the activity is inappropriate. In this instance we will work to provide a relevant alternative in line with the broad aims of the activity.
Health and Ability
The Wildsome believes in inclusion and aims to cater for different customer abilities. However customers participating in courses / activities must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all the courses / activities customers are expected to be of good general health and physically fit for the course they have chosen.
The medical section on the booking form must be completed as part of the booking process. All prior injuries and/or serious illnesses and medication must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy him/herself that taking part in the course is within his/her own capabilities. The company reserves the right to refuse a booking on medical grounds if it is considered to be detrimental to the safety and smooth running of the course.
During the activity provided, instructors will use their reasonable endeavours to evaluate individual customers’ ability and in the unusual event that the instructor deems the customers’ ability is unsuitable for the training taking place, the customer will be advised accordingly, and where possible alternative training more suited to their needs may be offered.
In order to facilitate safe practice, all customers must note that in all circumstances the instructions provided by instructors should be followed.
The above terms and conditions will not affect any customer’s statutory rights.
Contact The Wildsome
Registered address: Red Hen House, Bathesland, Roch, Haverfordwest, Pembrokeshire SA62 6BE
Company registration number: 11853533